Customer Support Automation

Problems We Solve

Manual Ticket Routing

Tickets that land in a general inbox and get sorted by hand slow down every interaction. RPA reads incoming requests and routes them to the right queue or agent automatically based on type, priority or customer segment.

Repetitive Data Lookup

Agents spend the first minutes of every interaction looking up order history, account status or past cases in multiple systems. RPA pulls the relevant data and surfaces it before the agent even reads the ticket.

High Volume of Template Responses

A large share of support tickets ask the same questions. RPA identifies request type and generates draft responses that agents review and send, cutting handle time without removing the human check.

Back-End Data Entry After Resolution

Logging resolution notes, updating ticket status and tagging cases after each interaction eats up time at the end of every support touch. Automated post-interaction workflows handle the back-end steps.

Helpdesk and CRM Integration

We connect your support platform, CRM and order management systems so ticket and customer data flows between them automatically. Common platforms include Zendesk, Freshdesk, Intercom and Salesforce.

Routing and Response Automation

Ticket routing rules, response generation and post-interaction logging run automatically, so agents spend their time on the conversations that actually need a person.

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Customer Support Challenges RPA Solves

Cut ticket handle time

When data lookup, routing and response drafting run automatically, agents resolve tickets faster and can handle more volume without the interaction quality dropping.

Reduce repetitive agent work

Agents who spend less time on data entry and routing have more capacity for complex issues and escalations, which are the ones that actually require experience.

Improve consistency

Automated routing and response templates mean every ticket gets handled the same way, without variation based on who picked it up or how busy the queue was.

Our Development Process

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Discovery Call

Initial consultation. Project assessment. Solution overview.

Strategy & Proposal

Refine project scope. Define clear goals. Deliver tailored solutions.

Integration

Optimize workflows. Enhance collaboration. Accelerate growth.

Support, Monitor & Scale

Maximize uptime. Ensure peak performance. Drive continuous improvement.

Implemented
Workflows

NDA

AI-Powered Recruitment Automation for Affiliate Marketing

Workflow Automation

AI Implementation

A four-module AI layer that took a high-velocity affiliate marketing recruiting team from manual notes and ad hoc sourcing to standardised briefs, evaluations and branded assets, live in four weeks.

AI-Powered Recruitment Automation for Affiliate Marketing

NDA

AI-Powered Recruitment Admin Automation

Workflow Automation

AI Implementation

Recruitment

A lightweight n8n and AI pilot that took a two-person UK recruitment boutique from manual notes, CVs and follow-up tracking to a fully automated admin cycle, delivered in five working days.

NDA

AI-Powered Lead Generation Platform

AI Implementation

Sales Automation

Sales

A custom outbound platform that replaced four disconnected tools with one AI-orchestrated pipeline for a UK recruitment consultancy, turning hiring signals into qualified conversations without the manual legwork.

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What clients say about us

They are truly experienced specialists who work in a well-coordinated way.

Sidis Group has delivered around 15 well-tested features, saving the client approximately 100 man-hours. The team has a well-structured process and communicates effectively. They're also professional, experienced, and organized. Overall, the client is very satisfied with Sidis Group's work.

Nikolay Popov

Head, AdKey.app

There have never been any critical issues with timing or estimation.

Sidis Group has launched the client's MVP within the agreed timeline and budget. The team has deployed the platform into production with live users and improved operational efficiency due to optimized business processes. Moreover, Sidis Group has integrated key third-party providers.

Denis Gulagin

CEO & Founder, Bakksy

Their genuine interest in the project was most impressive.

Sidis Group's completed the project quickly and on time. The team responded promptly to requests and handled all adjustments efficiently throughout the project. Moreover, they were highly engaged, proactive in suggesting improvements, and committed to achieving optimal results.

Dmytro Kaminskyi

IT Support Engineer for E-Commerce & Amazon, I'm a Natural

GET IN TOUCH

Fill out our contact form for a free consultation, or book an online meeting directly via Calendly.

We discuss your project even if you have just a raw idea.

We choose a model and approach that are suitable for your case and budget.

Questions & answers

What support tasks can RPA automate?

Ticket routing, customer data retrieval, draft response generation, post-interaction logging, escalation triggers and SLA tracking. Anything repetitive that follows consistent rules works well.

Which helpdesk platforms do you work with?

We have built automations for Zendesk, Freshdesk, Intercom, HubSpot Service Hub and Salesforce Service Cloud. If your platform has an API, we can connect to it.

Does customer support automation replace agents?

No. It takes over the repetitive back-end work so agents spend more time on the actual customer interaction, especially for complex or high-value cases.

How does automated response drafting work?

RPA identifies the request type from the ticket content and pulls a relevant draft from your template library. An agent reviews and sends it. The human stays in the loop; the lookup and drafting happen automatically.

How long does setup take?

A single workflow like ticket routing or data lookup can go live in one to two weeks. A full support automation setup across routing, response and logging usually takes four to eight weeks.